Deliveries

In order to keep your costs low and to make delivery and shipping as fast as possible, we use various methods of delivery depending on a combination of the following criteria:

• Delivery location
• Physical dimensions (size)
• Weight

Only the delivery options applicable to you order and location will be offered as an option. If multiple options are presented, you are able to choose the method of shipping which best suits you.

We process orders Monday to Friday and endeavour to ship as soon as practicable.

You can specify delivery instructions in the shipping comments field during the checkout process.  While we will apply your instructions to the address label we cannot take responsibility if the instructions are not correctly followed by the carrier or any other freight company during the delivery process, however we will do our best to assist with any issues that may arise from this.  Where applicable, we can ship to PO Boxes via Australia Post.

If your item is out of stock we will contact you and let you know the estimated time for delivery.

Delivery Methods

Perth Metropolitan Area

Outside Perth Metropolitan Area

Australia Post

0.5 kg upto a maximum of 20 kg Parcels

Ergolink uses standard Australia Post service and cost will vary depending on the weight of the item and the delivery location.

Please note that parcel size restrictions also apply for Australia Post. Some orders may not be able to be sent via Australia post due to size and / or weight restrictions.

Courier Delivery

Ergolink uses a Metropolitan based Courier for small low weight Perth Metro based deliveries.  This is typically an overnight service, however orders collected on the AM service may be delivered the same day as collection.

Ergolink Van

As we have a van out and about, we may deem it faster or more convenient to deliver your order.

Special Freight Requirements

Due to either the size of the item and / or your location it may be necessary to find an alternative way to ship your items. In these cases, your order will not be processed until we have contacted you and confirmed the arrangements and price.

If you are outside the Perth Metropolitan area, Ergolink can organise the delivery of bulky or oversized goods via the best transport company we can find. Alternatively, if you have your own preferred freight company, we are happy to arrange this on your behalf.

Please note that some Transport companies require goods to be palletised, in which case associated charges will apply to your order. If delivery to your preferred transport company is required in the Perth Metropolitan area, delivery fees will also apply.

Should your order need to be palletised it is expected that a forklift or access to a forklift for unloading at the receival point is available.  If fork lift access at the receivers end is not available a Tail Lift charge may be applicable.